Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
All orders £99 or below if not local will be Click and collect only
Local Delivery ( All Liverpool Postcodes)
Click & Collect – Free
Standard Delivery 5-7 Days – £9.99
Same Day Delivery ( Order before 3pm) – £19.99
Free Delivery on orders over £100
Mainland England, Wales and Scotland
Orders between £1-£99
Mainland England and Wales – £39.95
Scotland (postcodes DG, TD, KA, ML, EH, G, FK, KY, DD) – £39.95
Orders between £100-£250
Mainland England and Wales – £50
Scotland (postcodes DG, TD, KA, ML, EH, G, FK, KY, DD) – £50
Orders between £251 -£500
Mainland England and Wales – £40
Scotland (postcodes DG, TD, KA, ML, EH, G, FK, KY, DD) – £40
Orders between £501-£750
Mainland England and Wales – £30
Scotland (postcodes DG, TD, KA, ML, EH, G, FK, KY, DD) – £30
All orders over £750 FREE DELIVERY
Out of stock items
In the unlikely event that an item is out of stock at the time of processing your order we will substitute with a similar item. If you would prefer not to have this happen please make a note of it on your order and your money will be refunded for that item.
Failed delivery attempts
If the delivery cannot be fulfilled due to no one being present at the property or not old enough, re-delivery may be made at the courier’s discretion, and we reserve the right to charge for re-delivery.
Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at northparkfireworks@live.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at northparkfireworks@live.com and send your item to: North Park Fireworks, 386 Stanley Road Liverpool, L20 5AB, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: northparkfireworks@live.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at northparkfireworks@live.com for questions related to refunds and returns.
